CLASSMATE DIGITAL TUTOR

PRIVACY POLICY

Effective Date: 29 May 2026

1. INTRODUCTION

ClassMate Digital Tutor (“ClassMate”, “we”, “our”, or “us”) is an educational technology platform owned and operated by Classmate Global Pty Ltd, South Africa.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when users access our websites, mobile applications, learning platforms, artificial intelligence tools, educational content, and related services.

By accessing or using ClassMate, you agree to the collection and use of information in accordance with this Privacy Policy.

2. COMPANY INFORMATION

Company: Classmate Global Pty Ltd

Trading Name: ClassMate Digital Tutor

Website: https://www.cmate.co.za

Support Email: support@cmate.co.za

Support Contact: +27 63 966 1267

3. INFORMATION WE COLLECT

3.1 Personal Information

We may collect:

  • Full name
  • Email address
  • Telephone number
  • School name
  • Grade information
  • Parent or guardian information
  • Billing information
  • Account registration details

3.2 Account Information

We may collect:

  • Username
  • Password (encrypted)
  • Profile information
  • Learning preferences
  • Account settings

3.3 Educational Information

We may collect:

  • Homework submissions
  • Worksheets
  • Uploaded images
  • Assignment results
  • Examination results
  • Quiz results
  • Progress reports
  • Learning achievements

3.4 AI Interaction Information

When using AI-powered features such as Jeri AI Tutor, we may collect:

  • Questions submitted to AI systems
  • Educational prompts
  • Uploaded educational content
  • AI-generated learning interactions

3.5 Technical Information

We may collect:

  • IP address
  • Device information
  • Operating system information
  • Browser information
  • Application usage statistics
  • Diagnostic information
  • Crash reports
  • Security logs

4. HOW WE USE INFORMATION

We may use information to:

  • Create and manage user accounts
  • Deliver educational services
  • Provide AI-assisted educational support
  • Generate assessments and reports
  • Track learner progress
  • Improve educational content
  • Provide customer support
  • Process subscriptions and payments
  • Improve platform functionality
  • Protect platform security
  • Detect fraud and misuse
  • Comply with legal obligations

5. AI-ASSISTED LEARNING SERVICES

ClassMate may provide artificial intelligence tools including educational assistance, homework guidance, explanations, revision support, and learning recommendations.

AI-generated content:

  • Is intended for educational support purposes only.
  • Should not replace teacher guidance.
  • Should not replace parental supervision.
  • May occasionally contain inaccuracies.
  • Should be independently reviewed where appropriate.

Users are responsible for verifying important educational information.

6. CHILDREN’S PRIVACY

ClassMate is designed for educational use by learners, parents, educators, and schools.

We recognize the importance of protecting children’s privacy.

Where required by applicable law:

  • Parental or guardian consent may be obtained.
  • Schools may act on behalf of parents where legally authorized.
  • Parents may request access to learner information.
  • Parents may request correction or deletion of learner information.

ClassMate does not knowingly sell or monetize children’s personal information.

We process children’s information in accordance with:

  • POPIA (South Africa)
  • Google Play Families Policy requirements
  • Applicable child privacy regulations

7. INFORMATION SHARING

We do not sell personal information.

We may share information with trusted service providers including:

  • Website hosting providers
  • Cloud infrastructure providers
  • Payment processors
  • Email communication providers
  • Security providers
  • Analytics providers
  • Educational technology partners

Information is shared only where reasonably necessary to provide services.

8. THIRD-PARTY SERVICES

ClassMate may utilize third-party services including:

  • Google Play Services
  • Firebase
  • Google Analytics
  • Google Cloud Services
  • OpenAI Services
  • Google Gemini Services
  • Payment Gateway Providers
  • Email Service Providers

Third-party providers process information according to their own privacy policies.

9. PAYMENTS

Subscription payments and purchases are processed through approved payment providers.

ClassMate does not store full credit card or banking information on its servers.

10. COOKIES AND TRACKING TECHNOLOGIES

We may use cookies and similar technologies to:

  • Remember user preferences
  • Improve functionality
  • Measure performance
  • Enhance security
  • Analyze platform usage

Users may manage cookie preferences through browser settings.

11. DATA SECURITY

We implement reasonable technical and organizational safeguards including:

  • Access controls
  • Secure hosting environments
  • Encryption where appropriate
  • Security monitoring
  • Backup procedures

Although we strive to protect information, no system can guarantee absolute security.

12. USER RIGHTS

Subject to applicable laws, users may request:

  • Access to personal information
  • Correction of inaccurate information
  • Restriction of processing
  • Withdrawal of consent
  • Data portability where applicable
  • Deletion of personal information

Requests may be submitted to:

support@cmate.co.za

13. ACCOUNT DELETION AND DATA DELETION

Users may request deletion of their account and personal information by:

https://www.cmate.co.za/account-deletion
complete the form request for immediate termination of account.

Upon receiving a valid request, ClassMate will delete or anonymize personal information unless retention is required for:

  • Legal obligations
  • Fraud prevention
  • Security investigations
  • Financial recordkeeping
  • Protection of platform integrity

Deletion requests are generally processed within 3 to 7 working days.

14. DATA RETENTION

Information is retained only for as long as necessary to:

  • Provide educational services
  • Meet legal obligations
  • Resolve disputes
  • Maintain security
  • Improve platform operations

15. THIRD-PARTY LINKS

ClassMate may contain links to third-party websites, educational resources, videos, or services.

We are not responsible for third-party privacy practices.

16. POPIA COMPLIANCE

ClassMate processes personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

17. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically.

Updated versions become effective upon publication.

Continued use of the platform constitutes acceptance of updated policies.

TERMS AND CONDITIONS

1. ACCEPTANCE

By accessing or using ClassMate services, users agree to these Terms and Conditions.

2. USER ACCOUNTS

Users are responsible for:

  • Maintaining account confidentiality
  • Protecting login credentials
  • Activities conducted under their account

3. ACCEPTABLE USE

Users may not:

  • Upload malicious software
  • Access systems without authorization
  • Harass other users
  • Upload unlawful content
  • Interfere with platform operations

4. EDUCATIONAL CONTENT

Educational materials are provided for learning purposes only.

ClassMate does not guarantee:

  • Examination results
  • Academic performance
  • Admission outcomes
  • Educational success

5. INTELLECTUAL PROPERTY

All content remains the property of ClassMate or its licensors including:

  • Software
  • AI systems
  • Educational materials
  • Graphics
  • Videos
  • Quizzes
  • Assessments

Unauthorized reproduction is prohibited.

6. SUBSCRIPTIONS

Subscriptions may include:

  • Monthly plans
  • Annual plans
  • Lifetime access plans
  • Promotional plans

Failure to maintain payment obligations may result in restricted access.

7. REWARDS, CHALLENGES AND COMPETITIONS

ClassMate may provide:

  • Coins
  • Badges
  • Leaderboards
  • Challenges
  • Educational competitions
  • Promotional campaigns
  • Sponsored rewards

Prize Eligibility

Participation is limited to active registered users and subscribed learners where applicable.

ClassMate reserves the right to:

  • Verify eligibility
  • Request parental consent
  • Verify school registration
  • Disqualify fraudulent accounts
  • Modify reward structures

Virtual coins, points, badges, and rewards:

  • Are not legal tender
  • Are not financial instruments
  • Have no cash value unless expressly stated

8. LIMITATION OF LIABILITY

ClassMate shall not be liable for:

  • Educational outcomes
  • Loss of data
  • Service interruptions
  • Technical failures
  • Indirect damages

9. SERVICE AVAILABILITY

We may:

  • Upgrade systems
  • Modify features
  • Conduct maintenance
  • Suspend services where necessary

10. TERMINATION

Accounts may be suspended or terminated for:

  • Policy violations
  • Fraudulent activity
  • Abuse of services
  • Unauthorized access attempts

11. GOVERNING LAW

These Terms and Conditions are governed by the laws of the Republic of South Africa.

12. CONTACT

ClassMate Digital Tutor

Website: https://www.cmate.co.za

Email: support@cmate.co.za

Support: +27 63 966 1267